Refund policy.
How plan cancellations and refunds work. Draft. This page is pending review by [BUSINESS NAME]; the contact details are placeholders.
01Where payments stand today
Online payments are not yet enabled — no charges are being collected today. The prices shown on the site are placeholders and are not confirmed with the business. The policy below describes how billing will work once it is enabled.
02Cancelling a plan
- The Pro upgrade on the billing page is a single payment, not a subscription: nothing renews and nothing is charged again automatically.
- There is no in-app cancel button yet. To move back to the free plan, write to [CONTACT EMAIL] from the email address on the account.
- Downgrading to the free plan keeps your account and saved documents; only the quota changes.
03Refunds
- Failed or duplicate charges are refunded in full. Write to [CONTACT EMAIL] with the charge details; refunds are issued by hand, not automatically.
- Other refund requests are handled case by case. Write to [CONTACT EMAIL] with your account email and the charge details; we will answer with a decision, not a template.
- Approved refunds go back to the original payment method via Razorpay and can take 5–10 business days to appear, depending on the bank.
04Questions
Anything about a charge, a cancellation or a refund: [CONTACT EMAIL].
Last reviewed: not yet — draft.